Policy
Salon Policies
Our goal is to provide every guest with a relaxing, professional, and high-quality experience. To ensure smooth operations and fairness for both our guests and our artists, we kindly ask that you review the following policies before your appointment.
General Policies
Appointments
Appointments are recommended to secure your preferred time and artist. Walk-ins are welcome based on availability.
Please arrive 5–10 minutes before your appointment for check-in.
Guests arriving more than 10 minutes late may have their service adjusted or rescheduled in order to respect the schedule of other guests.
Cancellations & No-Shows
We kindly request 12–24 hours notice for appointment cancellations or changes.
Late cancellations or missed appointments may result in a no-show fee or deposit requirement for future bookings.
Deposits
Certain services such as lash extensions, facials, group bookings, or longer services may require a deposit to secure the appointment. Deposits will be applied toward your total service.
Service Satisfaction
Your satisfaction is important to us. We encourage guests to review their service before leaving the salon.
If you have any concerns, please notify our front desk before leaving so we can address them immediately.
Repair & Adjustment Policy
If you experience a technical issue related to your service, please contact us within 3 days of your appointment so we can evaluate the concern.
Approved complimentary adjustments must be completed within 3 days of the original appointment, subject to appointment availability.
Adjustments are provided only for service-related technical issues and must be performed by our salon.
Requests due to a change of preference, lifestyle damage, normal wear, or services performed by another salon are not eligible for a complimentary redo.
All services are considered final once completed.
Pricing & Payments
Prices may vary depending on service customization and design.
Payment is required at checkout. We accept cash and major credit cards.
Children & Additional Guests
To maintain a relaxing environment, we kindly ask that only guests receiving services remain in the service area. Children must be supervised at all times.
Personal Belongings
While we strive to maintain a comfortable environment, the salon is not responsible for lost or damaged personal belongings.
Health & Safety
For the safety of our guests and team, please reschedule your appointment if you are feeling unwell.
All tools and equipment are sanitized according to state board regulations and hygiene standards.
Respectful Environment
We are committed to maintaining a welcoming and respectful environment for both our guests and our beauty professionals. We reserve the right to refuse service to anyone displaying inappropriate behavior.
Service-Specific Policies
Nail Services
Nail services are delicate and results may vary depending on lifestyle, daily activities, and proper aftercare.
Special nail shapes and custom designs may require additional time and may include an additional charge.
We follow Oklahoma State Board safety regulations and do not use cheese graters or aggressive skin-removal tools. Our services use a gentle, professional method to safely smooth the skin while maintaining long-term foot health. Severe callus may require multiple visits for best results.
By receiving services at GEM, clients acknowledge and accept our safety-based service methods and standards.
Facial & Waxing Services
Guests receiving facial or waxing services should inform our beauty professionals of any skin sensitivities, allergies, medications, or recent skincare treatments to ensure safe and effective service.